Robotic Process Automation (RPA)
In a vicious battle to acquire customers and with an increasingly demanding customer base, the game is on customer experience. Speed to client service is essential, like order fulfilment and service activation. Personalized consistent experiences throughout company touch points is what is considered mainstream. Communication between systems is a must have. Companies face the need to re-evaluate infrastructures
and operations to support real time changes in demand with no extra resources needed. RPA technology ensures the above and in parallel introduces standard based processes and speed adoption of leading IT and telecom industry standards that will free up employees time.